Frequently Asked Questions
Have a question? We’re here to help.Whether you’re curious about shipping, returns, or how to care for your latest pieces — this is the place to start. Still need support? Our team is just a message away.
We aim to process all orders within 1–3 business days (Mon–Fri) after your purchase is confirmed. As soon as your order has been shipped, you’ll receive a tracking link via email.
Standard UK delivery typically takes 3–6 business days (Mon–Fri) after dispatch.
We offer free standard shipping on all orders within the United Kingdom — no minimum spend required.
Yes, you can. Once your order has been dispatched, you’ll receive a tracking link so you can follow your delivery in real time. You can also follow your delivery via the 'Track Your Order' page.
You can return any item within 30 days of delivery, as long as it’s unused, unworn, and in original condition with all tags attached. Just drop us an email to start the process.
We accept Shop Pay, Visa, Mastercard, American Express, Apple Pay & Google Pay
You can always reach us at info@colerol.com or via our Contact Page. We’re happy to assist you with anything you need.