We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the form is not included, please contact us at: info@snuggyliving.com. Return shipping costs are the responsibility of the customer. Please send the package to the address provided on the return form by our customer service.
You can always contact us for any return question at info@snuggyliving.com.
The customer is responsible for the cost of returning an item. Return shipping costs typically range between £20 and £40 per parcel, depending on the size and weight of the package and the shipping carrier used.
Approved returns must be sent to the following address:
Return Address:
Street Address: No. 2 Yuangtong Express, No. 409, Suxi Yiwu Town
Postcode: 310000
Province/State: Zhejiang
Country: China
Please ensure that:
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your return was approved, please contact us at info@snuggyliving.com
Contact
Shop: Snuggy Living
Address: 4 Searles Rd, London SE1 4YU, United Kingdom
✉️ – info@snuggyliving.com
💬 – Frequently Asked Questions
📱 – +442045773254
